
Coaching Conversations
A solution-focused approach to developing accountability, development and superior performance
Effective leaders are skilled communicators. They have difficult conversations in a timely manner to avoid relationship breakdowns and operational catastrophes. They use conversational skills to build an empowering workplace culture in which people are enabled to do their best work with all stakeholders.
OBJECTIVES
Participants in this highly experiential 2-day program learn practical communication skills to:
quickly build rapport, understanding and mutual respect
address poor performance and reinforce positive behaviours
manage conflict with difficult personalities
disagree constructively to co-develop better outcomes
coach others to build confidence, solve problems and take ownership
enable solution-focused thinking
develop enduring motivation in others
create positive relationships that enable others to do their best work.
This program will be of value to all leaders who seek to optimise effective working relationships with clients, colleagues and direct reports. Participants also tell us that these skills are helpful at home!
CONTENT
The effectiveness of this program is a result of learning, practicing and combining
the three core components of ‘conversations that work’.
ONE - LISTENING SKILLS
focused attention
open questions
multi-level listening
reflecting content and feeling
checking understanding
pausing and use of silence
pace, tone and emphasis
body language, online and
in-person
TWO - COACHING SKILLS
solution-focused conversations
maximising motivation
building ownership
asking more and telling less
powerful questions
empowering conversations
coaching online vs in person
developing capability
THREE - HARD CONVERSATIONS
addressing poor performance
dealing with conflict
confronting bullying or other
inappropriate workplace behaviours
disagreeing constructively to
co-create better solutions
managing emotions
using feedback for personal development
If you have any questions, please email us at hello@leadersforlife.io. We look forward to hearing from you!