Coaching Conversations

A solution-focused approach to developing accountability, development and superior performance

Effective leaders are skilled communicators. They have difficult conversations in a timely manner to avoid relationship breakdowns and operational catastrophes. They use conversational skills to build an empowering workplace culture in which people are enabled to do their best work with all stakeholders.

OBJECTIVES

Participants in this highly experiential 2-day program learn practical communication skills to:

  • quickly build rapport, understanding and mutual respect

  • address poor performance and reinforce positive behaviours

  • manage conflict with difficult personalities

  • disagree constructively to co-develop better outcomes

  • coach others to build confidence, solve problems and take ownership

  • enable solution-focused thinking

  • develop enduring motivation in others

  • create positive relationships that enable others to do their best work.

This program will be of value to all leaders who seek to optimise effective working relationships with clients, colleagues and direct reports. Participants also tell us that these skills are helpful at home!

CONTENT

The effectiveness of this program is a result of learning, practicing and combining

the three core components of ‘conversations that work’.

ONE - LISTENING SKILLS

  • focused attention

  • open questions

  • multi-level listening

  • reflecting content and feeling

  • checking understanding

  • pausing and use of silence

  • pace, tone and emphasis

  • body language, online and

  • in-person

TWO - COACHING SKILLS

  • solution-focused conversations

  • maximising motivation

  • building ownership

  • asking more and telling less

  • powerful questions

  • empowering conversations

  • coaching online vs in person

  • developing capability

THREE - HARD CONVERSATIONS

  • addressing poor performance

  • dealing with conflict

  • confronting bullying or other

    inappropriate workplace behaviours

  • disagreeing constructively to

    co-create better solutions

  • managing emotions

  • using feedback for personal development

If you have any questions, please email us at hello@leadersforlife.io. We look forward to hearing from you!